HomeServe USA is an independent provider of home repair service plans. For over a decade, we have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage, and a quality service. HomeServe - a Better Business Bureau Accredited Business - serves over two million homeowners in the U.S. and Canada, and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans through leading utility partners and directly to consumers.
We protect homeowners from the high cost and hassle of emergency home repairs, with repair service plans that cover parts and labor to repair critical electrical, gas, heating, cooling, and water systems. These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians with a $0 deductible and a one-year guarantee on all covered repairs.
Our customer surveys have shown that the majority of homeowners are unaware of what their responsibilities are regarding the maintenance and repair of their water and sewer laterals. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home. Typically, this is not the case. If a service line breaks the homeowner is responsible for the repairs, which could range from $3,000 to $10,000 or more - and according to CNN Money, 64% of consumers do not have $1,000 on hand to cover an unexpected home repair.
In the 10 years we’ve been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.
To be the first place people turn to for home emergencies and repairs.
To free our customers from the worry and inconvenience of home emergency repairs.
Our vision is to become the top-of-mind solution for homeowners when something goes wrong in their home. In our first ten years, HomeServe became the solution for almost a million and a half homeowners, and every two minutes of every day we send a technician out to help one of them. In our next ten years, we will do that for millions more.
HomeServe employees are a collection of people who are passionate about helping homeowners when something goes wrong in their home. We recognize that for the homeowner, this is truly an inconvenience and want to help solve their problem with one phone call.
HomeServe was founded in the United Kingdom in 1993 by our Global Chief Executive, Richard Harpin.
The home emergency business grew quickly; within 10 years, Doméo was launched in France, Reparalia was launched in Spain and HomeServe USA was launched in North America.
The global need for home emergency repair solutions continues to grow; our operations continue to expand with our most recent addition, Assitenza Casa in Italy.
As a homeowner, I’m very familiar with all the emergency repairs you can face when you own your home, and how important it is to find qualified professional technicians you can trust - in a hurry.
I have a plumbing service contract with HomeServe, and used the service earlier this year when we had a shower leak in our bathroom. The plumber called us back almost immediately, came when he was scheduled and spent more than two hours identifying and fixing our problem. He was very professional, very thorough and cleaned up the space perfectly.
My personal experience is only one of the reasons I take great pride in the HomeServe mission - to free our customers from the worry and inconvenience of home emergency repairs. We take that mission seriously, and employ people who are just as passionate as I am about helping homeowners when something goes wrong in their home.
Our vision is to become the top-of-mind solution for homeowners when something goes wrong in their home. In our first twelve years, HomeServe became that solution for over two million homeowners, and every one minute and twenty-seven seconds of every day, we send a technician out to help one of them. In our next twelve years, we will do that for millions more!
I hope you’ll become part of the HomeServe family, and take comfort in knowing that if you need emergency repairs, we’re here to help.
Chief Executive Officer
At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work.
Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.
601 Merritt 7
1232 Premier Drive
HomeServe PLC and Membership
Walsall WS2 7BN
Tel: +44 (0) 1922 659700
HomeServe Claims Management
Tel: +44 (0) 1772 758758
HomeServe Plumbing and Drainage
Cherwell Business Village
Southam Road, Banbury
Oxfordshire OX16 2SP
Tel: +44 (0) 1295 755535
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