The cost of unanticipated home utility repairs can be devastating to your customers, especially in these difficult economic times. The experience is even more unpleasant when you, as their utility, must inform them that the responsibility for the repair lies with them. A poor customer experience can damage the relationship you’ve worked so hard to establish.
As a HomeServe partner, you can offer your customers a suite of low-cost plans that covers the cost of repairs, and provides a fast, easy solution to their repair problem — all without deductibles. Offering these essential products to your customers sends a strong message that you care, and want to help protect them from the cost of emergency repairs - and that translates into heightened customer satisfaction, and better community relations.
HomeServe Repair Programs are simple, turnkey solutions that allow you to add new services and benefits to your customer service offerings. HomeServe will partner with you to develop a program that will meet your customer's needs as well as your service expectations. HomeServe’s industry knowledge, combined with our experience and capabilities, makes us uniquely qualified to partner with your utility to create the best value and experience for your customers.
How It Works
We take care of every aspect of the program for you. Our experienced team of marketing professionals prepare custom-tailored communications that are true to your brand and speak directly to your customers. Once you approve the communications, we print and distribute them to your customer base at no cost to you. We even manage and route emergency service calls through our 24/7/365 repair hotline, and dispatch jobs to local, licensed and insured technicians to make repairs.
Want to learn more about HomeServe and how our plans can increase customer satisfaction for your utility or municipality?
Schedule a meeting with one of our regional representatives to learn more. We can walk you through the program and help you customize a home utility repair service program for your customers.
To view the current partners of HomeServe USA, please click the button below:
Why Partner With Us?
Quality Repair Network
Our unique approach places seasoned technical Area Network Managers directly in the field to maintain close links with our technicians, to perform site visits to assist our customers, and to audit jobs to ensure quality standards are maintained at all times. This ensures our 98% plus customer satisfaction rating. In addition, we employ two master plumbers that are available as an additional resource.
Technicians that achieve higher levels of customer satisfaction through our satisfaction survey will be granted more work, so you can be sure that the customers in the program will be receiving the highest quality service. We also utilize a mystery shopper program, and have our internal quality assurance team review forty calls per month to ensure that our call center agents are meeting required standards in customer satisfaction.
Call center agents are available twenty-four hours a day, seven days a week, and on holidays to field any claims. Technicians within the network are required to be available and onsite in the event of an emergency within several hours or within 24 hours for a non-emergency.
Every community is unique and we are able to build products that address your needs. This allows your product to provide the most relevance, value and peace of mind for your residents. We demonstrate this commitment to product innovation by managing over 500 unique product configurations. We also have a large suite of enhancements, making our coverage the most comprehensive in the industry with the most customer-focused features and the smallest number of general exclusions.
At HomeServe, the customer is at the heart of everything we do; from our front-line employees, through to our CEO, customer satisfaction is a number one concern.
Each month, our Senior Management Team, along with all of our C-level executives, meet to review all customer concerns. They examine the data, review customer touch points and the subsequent resolution. This allows us to quickly adjust training, policy and/or procedures, as needed. In addition, HomeServe’s customer charter reinforces our commitment to customer satisfaction.
Call center agents are available twenty-four hours a day, seven days a week and on holidays, to field emergency claims calls. Our fully screened, local technicians within the network are required to be readily available and onsite in the event of an emergency.
Click below to see how we will meet your customers’ needs as well as your service expectations:
Our partners enjoy many benefits that come with a shared business relationship with HomeServe USA. From connecting their customers to a robust contractor network, excellent customer service resources and affordable coverage, partnering with HomeServe makes sense in every way.
But don't take our word for it.
Hear directly from our partners to learn why they do business with HomeServe USA.
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