Chief Executive Officer
Tom Rusin was appointed Chief Executive Officer of HomeServe USA in July 2011. Prior to joining HomeServe, Tom served as the President and Chief Executive Officer of Affinion Group North America, from June 2007 to June 2010, after holding various positions there since 1999. Tom has over 15 years' experience managing branded consumer engagement and loyalty programs.
Prior to Affinion, Tom owned and operated Just for Travel Inc., a leisure retail travel business he acquired, grew, and then sold. Tom previously sat on the boards of The Ambassadors Group (NASDAQ: EPAX), a socially conscious student educational and travel firm, and the Fairfield County Council of the Boy Scouts of America. Tom has a Bachelors of Science in Marketing from the University of Connecticut.
Chief Operating Officer
Chief Financial Officer
Rich Gannon is the Chief Financial Officer of HomeServe USA and joined the organization in August 2015. He is responsible for the finance function and oversees Accounting, M&A, Financial Planning & Analysis, Sourcing, Tax and Financial Systems operations. Rich brings an extensive record of professional accomplishments and a unique blend of experience, having successfully led both the Operations and Finance divisions for well-known and dynamic organizations. Most recently Rich was the Chief Operating Officer for Consumer Reports and for the ten years prior to that, served as their Chief Financial Officer. Before joining Consumer Reports in 2003, Rich was a senior executive with Gartner Inc. where he held senior executive positions as their Chief Operating Officer for Research & Advisory Services, North America Chief Financial Officer and Corporate Controller.Rich is a CPA and honed his accounting and reporting skills at PriceWaterhouseCoopers. Rich graduated from the University of Connecticut.
Chief Marketing Officer
Chief Relationship Officer
Chief Strategy Officer
Executive Vice President, Account Management
Executive Vice President and Chief Human Resources Officer
Chief Information Officer
Betty Montgomery is President of Montgomery Consulting Group LLC and an Attorney of Counsel with MacMurray Petersen & Shuster LLP. In her distinguished career in public service, Betty served as Ohio’s first Female Attorney General, as well as being the first woman to be: Auditor of State, State Senator in District 2, Prosecuting Attorney for the City of Perrysburg and Wood County Prosecuting Attorney.
In her eight years as Attorney General, Betty’s office was awarded the American Bar Association Pro Bono Award, as well as recognition for excellence in Supreme Court advocacy, winning seven “Best of Brief” awards during her tenure. As State Senator she wrote Ohio's first Living Will Law and sponsored Ohio's first brownfields legislation as well as Ohio's Victim's Right Law.
Betty is a graduate of Bowling Green State University and the University of Toledo College of Law. She serves on the Capitol Square Foundation and the Ohio Women’s Bar Foundation, and as Chair of Prevent Blindness Ohio. In addition, she Chairs The Davidson Ohio Leadership Institute and serves on the Board of Bowling Green State University.
Mike Frosch is the Founder and President of Personal Safeguards Group, a warranty and specialty insurance brokerage firm. Previously, Mike was President of The Warranty Group and Virginia Surety Company where, over the course of 10 years, he served as Director and Chief Executive Officer in multiple subsidiaries representing the appliance, electronic, home warranty, automotive, financial services and specialty insurance businesses. Prior to The Warranty Group, Mike served as Executive Vice President and Operations Officer of Niteo Partners, an NEC Company specializing in professional services consulting and systems integration.Mike also spent eight years as Senior Vice President of Sales and Operations at East Coast electronics retailer The Wiz, and five years at Independent Dealer Services, one of the first extended warranty administrators, as National Account Manager. Mike is on the advisory board of the Global Warranty Service Contract Association. He is an avid student of the American Civil War and has a passion for helping support hunger-relief charities.
Richard Harpin is founder and Chief Executive Officer of HomeServe, which was set up in 1993 as a joint venture with South Staffordshire Group. He was appointed to the Board in May 2001. Richard was previously a brand manager with Procter & Gamble, followed by management consultancy with Deloitte and his own company.
Appointed as Chief Operating Officer in June 2016 having served as Chief Financial Officer for 4 years. Until June 2016, Non-Executive Director and Chairman of the Audit Committee at Lakehouse plc. Previously, Group Finance Director of NWF Group plc. Prior to joining NWF in March 2009, he spent four years at HomeServe, firstly as Group Commercial Director and later as Finance Director of the Emergency Services Division. Before joining HomeServe he was Head of Corporate Finance at Kidde plc.
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